Return Policy
Are you not completely satisfied with your purchase? You have the right to return the product(s) you bought at MMplants.co.uk within 14 days of receiving them. We will give you a full refund of the purchased item(s). However, perishable products, such as plants, are exempt from this right. Unfortunately, this means that it is not possible to return plants.
Did your plant arrive in bad condition or is there something else wrong with your new green roommate? Please use the yellow support widget at the bottom left on our website to contact our customer service. We will do everything we can to make both you and your plant happy again!
A few more things:
As a customer, you are responsible for the return shipping costs. As soon as we receive your return package, we will start processing your refund request. Please note that you will not be reimbursed for the original shipping costs. Any refunds made by us will be issued back to the payment method that you used to place your order.
Would you like to exchange a plant pot or another non-perishable product for a different colour or size? Please send the item(s) back to us and place a new order. We will refund the money for the returned item (but not the transport costs) as soon as possible.
The items you wish to return are your responsibility until we receive them. If possible, re-use the original packaging for returning your order and make sure all items are well packed. We cannot compensate for products that were lost or damaged during transportation.
My Parcel arrived damage
Sorry that your plant arrived damaged! We would like to sort the problem out as soon as possible, the best way to do this is to contact on whatsapp 07807512832 with purchase order no and Video of damage. Make sure to contact us within 14 days after arrival of the parcel. Our support team will handle your request as soon as possible, in the meantime make sure that your plant has a comfortable spot and moist soil!
To make your Plants feel at home and let them settle down perfectly, we have some simple guidelines. As plants don’t love drastic changes to their environment straight after shipping, it may take a few days or weeks for your plant to get used to its new home. Does your new green baby not recover from her journey? We offer a 14-day health guarantee if your purchase does not meet our health standards. In this case, a solution will be sought jointly and in consultation. If a plant is out of stock, we are not able to offer the same plant as a replacement. Please note that repotting your new plant into a new nursery pot within the first 14 days will void our 14-day guarantee.
It is important to keep in mind that, plants can be sensitive to significant changes. As a result, some minor cosmetic imperfections may be present upon arrival – plants are living things and may not always be 100% perfect.
We do our best to photograph plants and specifically note if a plant is blemished pre-shipping. Due to the process of shipping it is possible that following shipping, your plant may require several days or even weeks to acclimate to its new surroundings, before it begins to thrive and grow. This is completely normal and nothing to worry about.
Baby plants without a nursery pot can be potted. We recommend leaving the plug to avoid damaging the roots of your plant. By removing the plug, you will damage the small roots that are essential for the plant. Don’t worry, all our plugs are 100% biodegradable so they won’t harm your plant or the earth!
Was your purchase less than 14days ago and did your plant or product arrive damaged? Take photos of your damaged item and get in touch with our customer support via our support button, e-mail or Whatsapp. Together, we will find a suitable solution. Please note that we can’t refund after our 14-days policy and that photos are required as proof of damage.
Additionally, we take great care in selecting the perfect plants for our plants lovers. However, all plants are unique and can have little differences from the plant on the product page. No rights can be derived from the pictures on the product page. Please note that once an order is placed, we are not able to make adjustments or cancellations as our team begins prepping your order for shipment right away.
Did you order your plants more than 14 days ago? Our Team is here to help you with all your plant related questions! Didn’t find the answer you were looking for? Our customer service is happy to provide you with our best advice.